About Underground Services Inc. | SoftDig

Underground Services, Inc. (also known informally as SoftDig® after our non-destructive vacuum excavation process for locating utilities) is a well-known, full-service, professional utility locating and Subsurface Utility Engineering (SUE) company. SoftDig® provides a complete range of locating services throughout much of the United States, and is dedicated to utility locating, Subsurface Utility Engineering, supporting survey, CAD, and innovative utility mapping services. The SoftDig® system, designed in 1959, by one of the founders of SoftDig®, revolutionized underground utility locating over the past half-century, and has been used safely and successfully for many years in North America, Europe, and Australia.

Underground Services, Inc., SoftDig®, is one of the oldest, full-service professional Subsurface Utility Engineering (SUE) companies in the United States. We provide a complete range of SUE services throughout the United States, including the innovative SoftDig® non-destructive air/vacuum excavation system for locating underground utilities. With expertise in all fields related to SUE, SoftDig® is dedicated to providing our clients with the highest caliber services throughout the course of their projects.

SoftDig® corporate headquarters is located in West Chester, Pennsylvania, where our company began in 1987. We also maintain operations centers in Annapolis Junction, Maryland (Baltimore/Washington area), Syracuse, New York, and San Antonio, Texas. SoftDig® currently has a staff that includes licensed professional engineers and surveyors, as well as specially trained utility locating technicians and experienced support personnel. All of our employees are dedicated to prompt and courteous customer service. SoftDig® is well equipped to meet the needs of its clients with a fleet of vacuum excavation trucks and support vehicles; electronic locating equipment such as Ground Penetrating Radar (GPR), concrete scanners, and pipe video inspection; modern GPS-based survey equipment, and desktop mapping software such as Microstation®, AutoCAD®, and ArcGIS®.

Years of working with federal, state, municipal, industrial and utility companies, both locally and nationally, has developed excellent working relationships for SoftDig®. SoftDig® also has long standing relationships with numerous respected and well-known engineering and environmental remediation firms throughout the United States. Many of our new and old relationships have been fostered through our regular participation in professional engineering societies such as ASCE, NSPE, SAME, and ASHE as well as trade organizations such as CGA (Common Ground Alliance) and 811 systems and ABC (Association of Builders and Contractors).

SoftDig® maintains and implements an extensive Quality Assurance program that covers all phases of a project: Scope of Services, such as Recon, Designating, Locating, Survey and Review of Data; duties and Responsibilities of a Project Team; Technician Training; Survey Primer; Quality Assurance; Standard Reporting Forms. In addition, technical field staff are trained in O.S.H.A. 40 HAZWOPER and OSHA 10 among others, and regularly attend job site safety and job-site specific safety training (i.e. those conducted by railroad companies). SoftDig® also conducts in-house safety and procedure workshops necessary for keeping up with industry standards, as well as random drug testing of employees in accordance with DOT/OPS requirements.